Billing & subscription

Buddy Stall is a monthly subscription. The Billing tab on your Settings page shows your current plan, when and how much you'll be billed next, any invoice waiting to be paid, and a history of past invoices. Everything on this page is for the owner only.

Your plan and trial

New accounts start on a free trial. While you are trialing, the Billing card shows your trial end date and how many days are left — you are not charged until the trial ends.

Your monthly price is based on how many stores you run. Stores are grouped into tiers:

• 1–2 stores
• 3–5 stores
• 6–10 stores
• 11+ stores

The more stores you run, the higher the tier. The card shows your current plan, the next billing date, and the next billing amount.

How your monthly price is set

Each billing period runs from one billing date to the next — about 30 days. You're billed in advance for the upcoming period, and the amount is set by the highest number of active (not archived) stores — your peak — during the period that just ended. Three examples:

Paying an invoice

When a payment is due, an invoice appears in the Billing card and the status changes to Payment due. We also email you the invoice — with the amount, reference code, and GCash payment details — so you know a payment is due even when you're not signed in. Payment is made by GCash. The invoice shows everything you need:

• Amount due and the period it covers.
• A Reference code — a short code you must include in your GCash transfer message so we can match the payment to your account.
• Pay to (GCash) — the number and account name to send to. A QR code may be shown that you can scan in GCash.
• Pay by — the date the payment is due.

To pay:

1. Send the Amount due by GCash to the number shown, and put the Reference code in the transfer message.
2. Select Report payment and enter your payment details.
3. The card then shows Payment reported — pending confirmation until we confirm it. Once confirmed, the invoice becomes Paid.

Subscription status

Your subscription moves through a few states, shown as a badge on the Billing card and mirrored by a small billing tag at the top of every admin screen, next to the page title (which links straight to the Billing tab):

• Trialing — on the free trial.
• Active — paid and up to date.
• Payment due — an invoice has been issued. You have a 7-day grace period to pay, during which you can keep using everything as normal. The billing tag counts down the days left in that window.
• Locked — if the invoice stays unpaid after the 7-day grace period, the account becomes read-only: you can sign in and view your data, but you cannot record new sales or make changes until you pay.
• Canceled — the subscription has ended.

When everything is paid and current (Active), the billing tag is hidden — it only appears once a payment needs your attention.

Paying the open invoice returns the account to Active.

Billing history

Below the billing card, Billing history lists your past invoices — the period each covers, the amount, the status (Open, Paid, or Void), and the date it was paid on. It is read-only, so you always have a record of what you've been charged.

Questions about billing

For anything you're unsure about, use the Support tab on Settings and choose the Billing & account category. We reply by email.

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